Trust & Security
Service Level Agreement
Availability commitments for eligible plans.
Last updated July 26, 2026
This document contains sections marked [ATTORNEY REVIEW] that must be finalized by licensed counsel before public launch.
1. Applicability
[ATTORNEY REVIEW] This SLA applies to customers on eligible plans. Target uptime, exclusions, credit calculation, and claim process must be finalized by product and counsel before making numerical commitments.
2. Support response
Support response targets by plan will be published here and mirrored in order forms.